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SerVision Embedded Video Gateway System Guide
Upgrading the Firmware 152
Upgrading the Firmware
From time to time, SerVision releases new firmware versions for the Video Gateway. This section explains how to
obtain and install new Video Gateway firmware. New firmware can be installed on-site or remotely. It is
recommended to install it on-site whenever possible. If your distributor has a TVG Upload Server to which you
can connect, you can upgrade the firmware using the configuration utility. Otherwise, you must download the
firmware from the SerVision website and use the TVG Download Utility to download it to the Video Gateway .
NOTE: Upgrading the firmware does not change any of the unit’s settings.
CAUTION: If the download process is interrupted in any way before it is completed, or if an incompatible
firmware version is loaded, it may be impossible to connect to the unit in the normal way again.
Make sure that you know in advance that you are loading the right firmware, and DO NOT
INTERRUPT THE DOWNLOAD PROCESS once it is started.
If it nevertheless becomes impossible to connect to the unit after an attempt to upgrade the firmware,
the Catch Boot operation can be used to reconnect to the unit and download the firmware to it
again. See Catch Boot Operation, page 156.
SerVision routers have their own firmware, and this firmware may require upgrading from time to time. These
routers are built into MVG and UVG units. For information about upgrading the router firmware of these models,
see Upgrading Router Firmware, page 160.
Upgrading Firmware via a TVG Upload Server
If your distributor has a TVG Upload Server to which you can connect, you can upgrade the firmware using the
configuration utility. Before you begin, ask your distributor for the IP address or hostname of the server and its port.
To upgrade the Video Gateway firmware from a TVG Upload Server:
1. In the Main Menu, click Diagnostics, and then click Upgrade Software. The System Upgrade screen
opens:
- Embedded Video 1
- Gateway 1
- Trademarks & Copyright 2
- Table of Contents 3
- Getting Started 6
- About Client Software 7
- Before You Begin 7
- Installing the MultiClient 8
- Opening the MultiClient 9
- Getting Started 10 11
- Login screen 11
- System Summary screen opens: 11
- Overview of the Interface 12
- Status Bar 13
- Getting Started 14 15
- Save Settings screen opens: 15
- Update confirmation message 15
- Getting Started 15 16
- Configuring System Settings 19
- General System Settings 20
- GPS Settings 21
- Ignition-Off Shut-Down 21
- Download Optimizations 21
- Additional System Settings 21
- Field 23
- Description 23
- Defining 25
- Schedules 25
- Update Now 26
- Configuring GPS 27
- Setting the Unit Time 34
- LAN Settings 39
- To adjust the LAN settings: 40
- Video Gateway with Router 42
- Network Priorities 52
- Port Forwarding 53
- Proxy and DDNS Settings 54
- Authentication 58
- SMS Message Templates 64
- Advanced Recorder 69
- Settings 69
- FTP Server Settings 72
- Selected 77
- Defining Holiday Schedules 78
- Figure 86: Edit Holidays 79
- New Years Day 80
- Defining a New Schedule Row 81
- Holidays screen. Follow the 83
- Configuring Camera Settings 84
- To configure a camera: 85
- Configuring PTZ 88
- Video Motion Detection (VMD) 89
- Configuring VMD Settings 90
- Configuring Video Lost 95
- Video Recording Settings 97
- Advanced Recorder Settings 98
- SMS and E-mail Notifications 101
- Video Resolution 102
- Main Menu 103
- System Restart Page 104
- Erasing Recorded Video 105
- Restart screen is displayed 107
- System Restart Page screen 109
- Description 115
- Defining Alternate Outlines 119
- Activating Outlines Manually 124
- Saving Configuration Changes 126
- Discarding Changes 128
- Restoring Default Settings 129
- Connection Panel 134
- To view lists of events: 136
- Figure 154: Lists of events 137
- Viewing Snapshots 138
- System Diagnostics 140
- System Statistics 141
- Testing Remote Connections 142
- System Diagnostics 142 143
- System Diagnostics 143 144
- Traceroute 145
- System Diagnostics 145 146
- System Diagnostics 146 147
- System Diagnostics 147 148
- System Diagnostics 148 149
- Maintenance 150
- System Diagnostics 150 151
- System Diagnostics 151 152
- Upgrading the Firmware 153
- Required Files 155
- Upgrading the Firmware 155 156
- Catch Boot Operation 157
- Upgrading the Firmware 158 159
- -t added to target 159
- Upgrading the Firmware 159 160
- Upgrading Router Firmware 161
- Resetting the Unit 162
- Restoring Factory Settings 163
- Troubleshooting 166
- 5. Problem: 167
- 6. Problem: 167
- 7. Problem: 167
- 8. Problem: 167
- 9. Problems: 167
- 10. Problems: 168
- 11. Problem: 168
- 12. Problem: 168
- 13. Problem: 169
- 14. Problem: 169
- 15. Problem: 170
- 16. Problem: 170
- 17. Problem: 170
- (TV-Out) 171
- Using Mouse/Touch Controls 173
- Playing Back Recorded Video 176
- The Playback Screen 179
- To open the Edition menu: 181
- To name the edition: 182
- Configuring Display Options 190
- Camera name 194
- Timestamp 194
- To modify the OSD settings: 195
- Blue banner 196
- Using PTZ Controls 197
- Recording Status Display 199
- Status Message 200
- Appendix B: LAN Settings 201
- Routers 202
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