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SerVision Embedded Video Gateway System Guide

System Diagnostics 141

Statistic

Description

DSP

The speed of the unit's digital signal processor

HD Size

The capacity of the unit's storage media

HD Model

The model number of the unit's storage media

Chipset

The unit's chipset identifier. (This information may be requested by technical support staff if

the unit malfunctions.)

Testing Remote Connections

Ping and Traceroute are tools that send simple messages to an IP address to test the connection between the device

sending the message and the device with the given IP.

 Ping sends the message and waits for a reply. If a reply is received, you know the device with the given IP is

running and can receive and transmit data. Using Ping, you can check whether your Video Gateway unit is

running and can be accessed remotely.

 Traceroute sends the message and follows the route it takes from machine to machine in the network to reach

its destination. This may help you identify routing problems or firewalls that are interfering with remote

connections to your Video Gateway.

NOTE: Some devices are configured not to respond to Ping requests. Therefore, the fact that a device does not

respond to a Ping request does not prove unequivocally that the device cannot be accessed remotely.

Similarly, since Traceroute makes use of Ping, the information returned by Traceroute may be

incomplete.

Both Ping and Traceroute are available from any Windows Command Window. You can use them from Windows

to test connections from the PC to other devices, such as the Video Gateway. This is useful as an initial diagnostic

tool in a situation in which you can connect to the Video Gateway unit for configuration and client access through a

PC that is on the same LAN as the unit, but you cannot connect to the unit remotely.

You can run also Ping and Traceroute from the Video Gateway configuration utility to test connections from the

Video Gateway to other devices, such as SMS / SMTP servers and NTP servers.

Ping

Ping is a tool that sends a simple message to an IP address and waits for a reply. If a reply is received, you know the

device with the given IP is running and can receive and transmit data. Ping is available from any Windows

Command Window. Using Ping from a remote PC, you can check whether your Video Gateway unit is running and

can be accessed remotely. You can also test remote connections from the Video Gateway unit to other devices by

running Ping from the configuration utility.

NOTE: Some devices are configured not to respond to Ping requests. Therefore, the fact that a device does not

respond to a Ping request does not prove unequivocally that the device cannot be accessed remotely.



To test connections to the Video Gateway unit using Ping from the PC:

1. On the PC, open a Command Window as follows:



Open the Start menu and click Run. A Run window opens.

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